Return policy
6. Right of withdrawal/ Return policy Vintage Jewels
6.1 The European customer has the legal right to return the product without an reason within 14 days after receipt of the package. This period shall begin from the day after receipt of the product by the customer or on behalf of the customer. During this period the customer will serve the greatest possible care to the product and the packaging. He or she will only unpack to an extent as is necessary to evaluate the product. If the customer decides to return this within this period, he or she should inform the seller within this period by email. You will receive a confirmation email within 2 working days with return instructions. When you return the package you need your to include the order number, name, and payment information such as your bank details. The returned package needs to be in the possession of Vintage Jewels within 14 working days unless otherwise agreed. The products must be intact in its original packaging in the exact same State as being sent from Vintage Jewels. They must be unworn, unused and may wear no perfume and cigarettes smell or other traces. This is at the discretion of Vintage Jewels and in reasonableness and fairness. Jewellery that is damaged after delivery cannot be returned and will be refused. Vintage Jewels reserves the right to charge a fee if applicable for repair or reduction of the purchase value. Returns sent outside the return period are not accepted unless otherwise agreed in advance.
6.2 The costs and risks of return are for the customer. Within Netherlands these costs are € 6.95 for package shipment or € 8.05 for registered parcel shipping. The return costs for buyers in other EU countries vary by country. To find out the specific costs we refer to the postal rates of your EU country. These costs will normally not exceed € 20.00 amounts unless a different carrier than the national postal service is used or unless a more expensive shipping method is chosen. Returns that are not sufficiently stamped/franked will be refused. The postage will only be reimbursed/repaid if there is damage to the product is that Vintage Jewels should have reasonably concluded prior to the sale.
6.3 After inspection of the returned product the client will receive an email within 2 working days. In case of a correct return, the amount paid excluding the charged shipping costs will be returned as soon as possible and no later than within 14 days after receipt of the product being returned.
